Patient Rights & Responsibilities
Understand what you can expect from us and what we ask of you — clear, respectful care built on trust and transparency.
Your Rights
Continuous Learning
- checkTell you the names and role of everyone involved in your care, including doctors and specialists.
- checkExplain your diagnosis, treatment, and outlook in language you understand.
- checkGet your consent before surgery, blood transfusions, anesthesia, or high-risk procedures.
- checkExplain proposed treatments, medications, benefits, side effects, risks, recovery expectations, and alternative options.
- checkInform you if your care involves research or experimental methods, and respect your right to participate or refuse.
Privacy & Confidentiality
- checkProtect your privacy during examinations, consultations, and care discussions.
- checkKeep all records related to your care confidential.
- checkGive you access to all information in your medical record through your primary physician.
Respect & Dignity
- checkTreat you with respect, honesty, and compassion.
- checkProtect you from physical, verbal, or sexual abuse and neglect.
- checkSupport your spiritual and religious needs that you may have.
Quality Care
- checkProvide pain management, treatment for uncomfortable symptoms, and psychological support when needed.
- checkProvide reasonable continuity of care and inform you of transfer options when hospital care is no longer appropriate.
- checkInclude you in discharge planning.
- checkInform you promptly of any anticipated outcomes during your care and treatment.
Your Decisions
- checkRespect your right to accept or refuse any procedure, treatment, or medication, and inform you of the consequences.
- checkHelp with conflict resolution through on duty manager if there is disagreement between you and your family about treatment decisions.
- checkSupport your request for a second opinion from any specialist.
- checkTransfer you to another facility at your request when medically appropriate and legally permissible, with full cooperation.
Communication & Support
- checkListen to complaints about your care and inform you of our response.
- checkGive meaningful publicity on procedures, rules, and regulations that apply to your care.
- checkShare you your bill and explain all charges, regardless of who pays for your care.
Your Responsibilities
Accurate Information
- checkProvide complete and accurate information about my illness and past medical history.
- checkShare all personal and family health information crucial to my care and treatment.
- checkLet my doctor know if I do not understand about treatment, or if I cannot, or will not follow certain treatment plan.
- checkInform the hospital well in advance if I need to cancel or reschedule appointments or admission.
Active Participation
- checkParticipate in decisions about my medical treatment to the best of my ability, and follow the agreed plan of care.
- checkAsk questions when I do not understand the reason or details of any procedure or treatment.
- checkInform my physician or care provider if I want to transfer my care to another physician.
Hospital Policies
- checkFollow hospital policies and procedures, including no smoking and visitor policies.
- checkKeep visitor numbers reasonable during my hospital stay.
- checkTreat hospital staff with respect, honesty, and consideration.
Financial Responsibility
- checkAccept financial responsibility for my treatment and settle bills promptly.